NOTE: Before AN eventual return of the Armchair please, contact us by e-mail under: SUPPORT@GAMVIS.EU

NOTE 2: PLEASE, SEND THE armchair TO THE ADDRESS GIVEN UNDER POint 5 About contrat withdrawal (below)

 

CLAIMS

1.all claims should be handed over to our company by e-mail.

2.IN ORDER TO FILE A COMPLAINT EFFECTIVELY, THE APPROPRIATE COMPLAINT FORM MUST be filled in, it is available to download under link at the bottom of this page.

3.to the goods complaint form you should ATTACH An evidence of purchase from our company.

4.IN CASE OF NEED, WE MIGHT ASK YOU TO SEND A PRODUCT TO US IN ORDER TO CONSIDER AND VERIFY THE FAIRNESS OF COMPLAINTS.

 

WITHDRAWAL FROM THE CONTRACT WITHOUT GIVING A REASON (STATUTORY RIGHTS)

1.THE STATUTORY RIGHT TO WITHDRAW FROM THE CONTRACT WITHOUT REASON, APPLICABLE TO ALL PRODUCTS.

2.ENTITLEMENT IS VALID WITHIN 14 CALENDAR DAYS FROM THE DATE OF RECEIVING THE PRODUCT.

3.INFORM US BY E-MAIL ABOUT YOUR INTENTION TO USE THE RETURN RIGHT.

4.ATTACH THE FILLED-OUT WITHDRAWAL STATEMENT TO THE CARTON WITH THE SEAT.

5.PREPARE THE product FOR RETURN BY POST OR A COURIER (PLEASE AVOID USING DPD COURIER SERVICE, PREFERABLY USE ANY OTHER COURIER COMPANY), RETURN THE CHAIR TO THE ADDRESS BELOW:

GAMVIS MARCIN NAKLICKI, GWIAŹDZISTA 7A/4 , 01-651 WARSZAWA, POLAND

6.WITHIN 14 CALENDAR DAYS FROM THE DATE OF COLLECTION OF THE GOODS BY THE COURIER, WE WILL REFUND THE PAID AMOUNTS. Refund WILL BE executed THE SAME WAY the PAYMENT FOR THE product WAS MADE at the first place, UNLESS ANOTHER METHOD IS SPECIFIED.

 

DOWNLOADABLE FORM LINKS:

1. WITHDRAWAL FORM

2. PRODUCT COMPLAINT FORM

3. THE RIGHT TO WITHDRAWAL INFORMATION 

 

EXTRAJUDICIAL WAYS OF MAKING COMPLAINTS AND PURSUING CLAIMS

1. THE CUSTOMER, WHO IS A CONSUMER, HAS among others THE FOLLOWING POSSIBILITIES OF USING EXTRAJUDICIAL METHODS OF DEALING WITH COMPLAINTS AND pursuing claims:
   • IS ENTITLED TO APPLY TO THE PERMANENT CONSUMER COUNCIL COURT OPERATING with a trade inspection WITH A REQUEST TO SET THE DISPUTE RESULTING FROM A CONCLUDED SALE AGREEMENT;
   • IS ENTITLED TO REQUEST THE VOIVODESHIP INSPECTOR OF trade INSPECTION WITH A REQUEST FOR INITIATING THE MEDIATION PROCEEDINGS ON THE conciliatory ENDING OF THE DISPUTE BETWEEN THE CUSTOMER AND THE SELLER;
   • CAN GET FREE HELP ON WINNING THE DISPUTE BETWEEN YOU AND SELLER, ALSO USING A FREE SUPPORT DISTRICT (CITY) CONSUMER ADVOCATE OR SOCIAL ORGANIZATIONS TO WHICH STATUTORY responsibility is TO PROTECT CONSUMER (INCLUDING CONSUMER FEDERATION, CONSUMERS ASSOCIATION OF POLISH). ADVICE IS GIVEN BY THE CONSUMER FEDERATION AT THE Toll-free CONSUMER HOTLINE NUMBER 800 007 707 AND BY THE POLISH CONSUMER ASSOCIATION under address: PORADY@DLAKONSUMENTOW.PL;
   • SUBMIT YOUR COMPLAINT VIA THE EU ODR ONLINE PLATFORM, AVAILABLE AT THE ADDRESS: HTTP://EC.EUROPA.EU/CONSUMERS/ODR/.